CAREERS

Accounts Receivable Processor

Summary

This position has ongoing accounts receivables responsibilities, including invoicing, e-mailing and placing telephone calls. The goal of this position is to perform and improve current accounts receivable functions within the organization, and to successfully complete duties in a timely manner while maintaining the highest level of confidentiality and professionalism.

 Required Education and Experience
• High school diploma or General Education Degree (GED)
• 1+ years of experience in Accounts Receivable/Collections or a combination of education and experience that would enable performance of the full scope of the position
• Proficiency with MS Office products (Outlook, Word, Excel) & related software
• Strong mathematics proficiency
• Experience improving productivity and implementing ideas

 Preferred Education and Experience
• Bachelor’s degree in accounting or related discipline
• Experience with Great Plains accounting software

 Position Type/Expected Hours of Work
• Full-time position
• Standard days are Monday through Friday
• Standard hours are 40 hours per week (dependent on workload)
• Schedule flexibility may occasionally be allowed if pre-planned and approved
• Must be willing and have the ability to work additional hours during peak business needs and occasional weekend hours, as requested

 Competencies
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
• Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
• Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings, as required
• Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve  performance
• Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly

 Essential Functions
• Telephone calls and e-mails to agents and dealers concerning outstanding AR balances
• Prepare accounts receivable aging report and balance GL to AR
• Research and solve payment discrepancies
• Review open accounts for collection efforts needed
• Process electronic payments
• Apply payments to customer accounts
• Create and mail refunds, invoices, statements and collection letters
• Provide support for internal or external audits as assigned
• Build, strengthen and maintain positive business relationships by establishing rapport with customers (agents, dealers and internal personnel)
• Safeguard Company assets against theft, fraud or other illegal acts
• Address customer issues and ensure effective and long-term problem resolution
• Provide timely feedback to the company regarding service failures or customer concerns
• Maintain customer account information and communicate to other departments, as needed
• Provide administrative support including copying, faxing, scanning and filing
• Must have the ability to work overtime as needed
• Project a professional image in all settings
• Perform special projects and other related duties as assigned

The duties listed above are not designed to cover or contain a comprehensive listing; they are intended only as illustrations of the various types of work that may be performed. The omission of specific duties, responsibilities and activities does not exclude them from the position; as they may change at any time with or without notice.