AGWS Response to COVID-19

Important Coronavirus (COVID-19) update

AGWS's Response to COVID-19
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To American Guardian’s Valued Partners,

 

The rapid and widespread of the Coronavirus (COVID-19) has taken many Americans off guard. At American Guardian, we want you to know that the service and support of your customers is our top priority, and we have undertaken numerous steps to continue to provide prompt and excellent service.

 

Our offices in Warrenville, Illinois will continue to be open with business-critical personnel during our normal business hours. During these hours, some teams will be working remotely, but will have access to our resources, technology, and support to provide service. Our management teams will continue to monitor response and call times to maintain high levels of customer satisfaction. Please don’t hesitate to reach out if you have issues that seem unresolved. We know that this is a stressful time for all. We will continue to work together to make sure we can deliver.

 

Our sales representatives will be in regular contact with you checking on service levels and customer satisfaction. Even though we have currently stopped all non-critical air travel, we are still holding meetings and are accessible via phone and email. Please reach out to your regional representative if you need anything.

 

Our home office is cleaned and sanitized daily to help ensure the health of our team. We have established staggered shifts to reduce overall numbers per the government direction. As an additional step, the entire office was treated by EcoProProducts staff with MicrobeRepel. This amazing product sanitizes, disinfects, and deodorizes surfaces. We feel that this treatment will be one more step in reducing health risks at the home office for all employees. It is also available as a protection product for auto dealers.

 

Thank you for your support and hard work during this time. We appreciate your patience, loyalty and partnership, and are available to assist with you or your customer’s needs.

 

All the best.

Jon A. Anderson | President and COO
American Guardian Warranty Services, Inc.
4450 Weaver Parkway, Warrenville, IL 60555
T 630.534.4123 | F 630.534.7123
agws.com

ABOUT AGWS

Headquartered just outside of Chicago, Illinois, AGWS is an innovative provider of administration services for Agents and Dealers offering vehicle service contracts, limited warranties, and a variety of environmental and aftermarket products across the United States. Since its inception in 1998, the goals of AGWS are to offer superior claim processing, exceptional customer service, and unrivaled profitability options. Products are insured by “A” or “A-” (Excellent) rated carriers. AGWS is part of the American Guardian Group of Companies and enjoys an A+ rating with the Better Business Bureau.

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