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AGWS University On-Site F&I Training

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AGWS University On-Site F&I Training

AGWS University is an intensive four-day, on-site course to ensure all of the employees on your staff are compliant with current laws, regulations, and best practices. Attend a course at our corporate office outside of Chicago in Warrenville, Illinois.

Our course is led by our own industry experts, VP of Training Robert Harkins and VP of Sales Chuck Hobbs. It is designed to provide insight and education to both dealers and agents with classes built to help you optimize sales production and expand your knowledge of ethics and compliance issues.

Hotel, transportation (to and from your hotel), breakfast, lunch, and training are all included in the $595 course fee.

What’s included in our 4-day course?

Material covered in day one of the course all revolves around compliance, ethics, and federal law. Customers respond when they have a level of trust and understanding of what’s required legally and advisable ethically. This understanding can be quantitively measured as performance in sales numbers.

Topics Covered:

  • Compliance & Ethics
  • Selling with Integrity
  • C&E – F&I and the Law Quiz

The second day of our course is focused on several highly effective sales techniques including dialogue selling, menu selling, and the steps along the journey to a sale. These techniques are remarkably effective at driving better sales numbers.

Topics Covered:

  • F&I Sales Workshop
  • Principles of Dialogue Selling
  • F&I Technique – Steps to a Sale
  • Menu Selling

The third day of our course is devoted to reinforcing what we’ve learned in the first two days. Using real world scenarios and true-life problem-solving approaches to challenges that inevitably occur in the sales process.

Topics Covered:

  • Value-Added Selling
  • Role-Play – Sales Presentations
  • Lien Analysis – Retail Mix
  • Goals – How to Accomplish

The final day of our coursework is a continuation of the “putting it all together” work we covered in Day 3 and a full wrap up of everything we’ve covered so you have active, actionable takeaways to put to work when the course is complete.

Topics Covered:

  • Sales Process Outline
  • Value-Added Objection Handling
  • Role Play – Sales Presentation
  • Professionalism


Headquartered just outside of Chicago, Illinois, AGWS is an innovative provider of administration services for Agents and Dealers offering vehicle protection products, limited warranties, and a variety of environmental and aftermarket products across the United States. Since its inception in 1998, the goals of AGWS are to offer superior claim processing, exceptional customer service, and unrivaled profitability options. Products are insured by “A” or “A-” (Excellent) rated carriers. AGWS is part of the American Guardian Group of Companies and enjoys an A+ rating with the Better Business Bureau.




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