AGWS Response to COVID-19

Presented by Bob Harkins, Vice President of Training at AGWS and

David Robertson, MBA, Executive Director/President of AFIP

Home » AGWS University Webinars

Previous Webinar Dates and Topics:

The “3 R’s” That Maximize Deal Profit

January 16, 2019

• Re-Focus!
• Re-Commit!
• Re-Assess!

Compliance & Ethics: The Big Squeeze

July 17, 2019

• Emerging Challenges and Continuing Attacks Relating to the Pricing and Sale of F&I Products
• NADA’s Model Dealership Policy for
Voluntary Protection Products
• NADA Best Practices for Menu Presentations and Disclosures

Your 2020 F&I Profitability Focus!

January 8, 2020

• CFPB, FTC, and Attorneys General Regulatory Hot Topics
• How to FOCUS on, COMMIT to, and
ASSESS Your 2020 Profit Opportunity

F&I Insights

March 11, 2020

• CFPB, FTC, and Attorneys General Regulatory Hot Topics
• AGWSU/AFIP Compliance Checklist and Dealer Aide Solutions
• Best Practices for Rate Administration and Product Pricing
• Latest Military Lending Act Developments

F&I Insights

May 13, 2020

• The FTC Cooling-Off Rule—Vehicle Sales Made at Home or at Certain Other Locations
• Internet Sales—Compliance with Privacy, Exception, and Adverse Action Notices
• The Dos and Don’ts of Electronic Signatures
• The 2020 Military Lending Act Rule Change

F&I Insights

July 8, 2020

• Value Added F&I Sales Presentations!
• Value Added Objection Handling!
• Goals! How to Accomplish!

F&I Insights

September 9, 2020

F&I Profit Recipe: 5 Key Ingredients
1. The Right People
2. Dealer Commitment / Management Support
3. Procedural Guidelines for 100% Solicitation
4. Motivating Pay Plans
5. Proper Training

Successful Menu Selling

April 17, 2019

• To Menu or Not To Menu—That is the Question
• Menu Introductions and Presenting Options
• Impact Benefit Statements for Voluntary Protection Products

How to Maximize Deal Profit

October 16, 2019

• Regulatory Compliance Hot Topics
• Industry Standard and Best Practices to Maximize Deal Profit
• Menu Telling and Menu Selling

Successful Menu Selling 2.0!

February 12, 2020

• Successful Menu Selling Begins with Menu Telling
• Menu Introductions and Presenting Options
• Monologue, Dialogue, and Conversational Selling

F&I Insights

April 8, 2020

• Preloading Products or Services! Is it Legal or Illegal?
• How to Develop a Dealership Value Statement!
• AGWSU/AFIP Compliance Checklist and Dealer Aide Solutions!

F&I Insights

June 10, 2020

• NADA Best Practices for Menu Presentations and Disclosures
• Developing a Seller Code of Conduct for Retail Sales
• CFPB, FTC, and Attorneys General Regulatory Hot Topics

F&I Insights

August 12, 2020

• Compliance & Ethics and the Protection
of the Dealer and the Dealership
• NADA’s Fair Credit Compliance Policy and Program
• NADA’s Model Dealership Policy for Voluntary Protection Products
• Developing a CMS—Compliance Management System

For More Information Contact:

Bob Harkins
Vice President of Training

817.205.1240
bharkins@agwsinc.com

ABOUT AGWS

Headquartered just outside of Chicago, Illinois, AGWS is an innovative provider of administration services for Agents and Dealers offering vehicle service contracts, limited warranties, and a variety of environmental and aftermarket products across the United States. Since its inception in 1998, the goals of AGWS are to offer superior claim processing, exceptional customer service, and unrivaled profitability options. Products are insured by “A” or “A-” (Excellent) rated carriers. AGWS is part of the American Guardian Group of Companies and enjoys an A+ rating with the Better Business Bureau.

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