AGWS Response to COVID-19

claims instructions

Vehicle Service Contract

GAP

Appearance Protection

Tire & Wheel

Key Replacement

 

How Do I Start A Vehicle Service Claim?

  • To start your claim for a Vehicle Service Contract, please locate a licensed repair facility of your choice.
  • Give the repair facility your service agreement so that they can contact the Claims Department at American Guardian Warranty Services, Inc.
  • Authorize the repair facility to diagnose the problem with the vehicle. The repair facility must obtain repair authorization from American Guardian Warranty Services, Inc. prior to completing repairs.

How Do I Start A GAP Claim?

  • Please visit the AGWSclaims online application to begin the claims process.
  • Reference the information contained on the “How to Access Your Portal” and the “User Guide” pages for instructions on how to submit a claim via the AGWSclaims online application.

How Do I Start An Appearance Claim?

  • Please visit the AGWSclaims online application to begin the claims process.
  • Reference the information contained on the “How to Access Your Portal” and the “User Guide” pages for instructions on how to submit a claim via the AGWSclaims online application.

How Do I Start A Tire & Wheel Claim?

  • Protect your vehicle from further damage.
  • If necessary, have your vehicle towed to the nearest repair facility, do not drive the vehicle.
  • Locate a licensed repair facility of your choice.
  • If the vehicle is a RV, you may be able to contact a local mobile repair facility for tire repair or replacement.
  • Provide the repair facility with your service agreement so that they can contact the Claims Department at American Guardian Warranty Services, Inc.
  • Authorize the repair facility to diagnose the problem with the vehicle.
  • The repair facility must obtain repair authorization from American Guardian Warranty Services, Inc. prior to completing repairs.
  • AGWS has National Fleet Accounts with Firestone, Pep Boys, AAMCO, Interstate Transmissions, MultiState, and Mr. Transmission.
  • Otherwise, please fill out the T&W Claim Form to start your claim.

How Do I Start A Key Replacement Claim?

  • AGWS recommends contacting your selling Dealer if possible.
  • Otherwise, locate a licensed repair facility of your choice that has the capability to replace your key. (Please note that not all Dealers or repair facilities have the ability to replace your key).
  • Provide the repair facility with your service agreement so that they can contact the Claims Department at American Guardian Warranty Services, Inc.
  • Authorize the repair facility to determine if they can replace your key.
  • The repair facility must obtain repair authorization from American Guardian Warranty Services, Inc. prior to completing repairs.
  • Otherwise, you can fill out the Key Claim Form to start your claim.

ABOUT AGWS

Headquartered just outside of Chicago, Illinois, AGWS is an innovative provider of administration services for Agents and Dealers offering vehicle protection products, limited warranties, and a variety of environmental and aftermarket products across the United States. Since its inception in 1998, the goals of AGWS are to offer superior claim processing, exceptional customer service, and unrivaled profitability options. Products are insured by “A” or “A-” (Excellent) rated carriers. AGWS is part of the American Guardian Group of Companies and enjoys an A+ rating with the Better Business Bureau.

CONTACT US

800.579.2233

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