How to Submit an Appearance Protection Claim

Step 1: Access the Claims Portal

1) Access portal using URL
2) Enter Email Address and Password.
3) Select “Login.”

**Please note that if you are a customer, lien, or insurer you must register first. If you are a dealer, you must be
enabled for this site from

Step 2: Start a New Claim

Select “Start A New Claim.”

Step 3: Verify Information

1) Confirm contact information
a) Enter email address and phone number.
b) Select preferred contact method


2) Confirm Vehicle Location
a) Enter street address, city, state, and postal code.
b) Select “CONFIRM” to move on to the next step.

Step 4: Damages

The locations (views) of the vehicle that are covered will be displayed. See the example in the photo to the right.
*Areas of the vehicle shown in red indicate what is covered.


1) Select the location of the damage.
2) Click on the area where the damage was observed.
3) Select the date the damage occurred.
4) Select a damage category.
5) Select a damage type.

6) Select the severity of the damage.
7) Upload an image(s) of the damage.
8) Enter any additional information regarding the damage.
9) Select “Continue” to proceed.
*You will follow numbers 1-9 for each item and/or location of damage.

Step 5: Submitting Claim

All damages added will display on the right side of the screen. When you are finished adding damages, select the “FINISH.”
A pop-up window will display saying, “Claim Submission, are you sure there are no more damages that need to be claimed?”

If there are no additional damages needing to be claimed, select “CONFIRM.”

You’re all set! Your claim has been submitted.


Headquartered just outside of Chicago, Illinois, AGWS is an innovative provider of administration services for Agents and Dealers offering vehicle protection products, limited warranties, and a variety of environmental and aftermarket products across the United States. Since its inception in 1998, the goals of AGWS are to offer superior claim processing, exceptional customer service, and unrivaled profitability options. Products are insured by “A” or “A-” (Excellent) rated carriers. AGWS is part of the American Guardian Group of Companies and enjoys an A+ rating with the Better Business Bureau.




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