claims instructions

How Do I Start A Vehicle Service Claim?

All repairs require repair authorization from AGWS in advance.
Only authorized claims are guaranteed payment as pre-approved.
Unapproved and unauthorized claims will be declined as stated in your contract.
To start your claim for a Vehicle Service Contract, please locate a licensed repair facility of your choice.
Give the repair facility your service agreement so that they can contact the Claims Department at American Guardian Warranty Services, Inc. at 800. 579.2233.
Authorize the repair facility to diagnose the problem with the vehicle. The repair facility must obtain repair authorization from American Guardian Warranty Services, Inc. prior to initiating any repairs.

How Do I Start A GAP Claim?

Please visit the AGWSclaims online application to begin the claims process.
Reference the information contained on the “How to Access Your Portal” and the “User Guide” pages for instructions on how to submit a claim via the AGWSclaims online application.

How Do I Start An Appearance Claim?

All repairs require repair authorization from AGWS in advance
Only authorized claims are guaranteed payment as pre-approved.
Unapproved and unauthorized claims will be declined as stated in your contract.
Please visit the AGWSclaims online application to begin the claims process.
Reference the information contained on the “How to Access Your Portal” and the “User Guide” pages for instructions on how to submit a claim via the AGWSclaims online application.

How Do I Start A Tire & Wheel Claim?

All repairs require repair authorization from AGWS in advance
Only authorized claims are guaranteed payment as pre-approved.
Unapproved and unauthorized claims will be declined as stated in your contract.
Protect your vehicle from further damage.
If necessary, have your vehicle towed to the nearest tire repair facility, do not drive the vehicle.
Locate a licensed tire repair facility of your choice.
If the vehicle is a RV, you may be able to contact a local mobile repair facility for tire repair or replacement.
Provide the tire repair facility with your service agreement so that they can contact the Claims Department at American Guardian Warranty Services, Inc. at 800.579.2233.
The repair facility must obtain repair authorization from American Guardian Warranty Services, Inc. prior to installing any tires or rims.
AGWS has National Fleet Accounts with Discount Tire, Firestone, and Pep Boys.

How Do I Start A Key Replacement Claim?

AGWS recommends contacting your selling Dealer if possible.
Otherwise, locate a licensed repair facility of your choice that has the capability to replace your key or fob. (Please note that not all Dealers or repair facilities have the ability to replace your key.
Provide the repair facility with your service agreement so that they can contact the Claims Department at American Guardian Warranty Services, Inc.
Authorize the repair facility to determine if they can replace your key.
The repair facility must obtain repair authorization from American Guardian Warranty Services, Inc. prior to completing repairs.

ABOUT AGWS

Headquartered just outside of Chicago, Illinois, AGWS is an innovative provider of administration services for Agents and Dealers offering vehicle protection products, limited warranties, and a variety of environmental and aftermarket products across the United States. Since its inception in 1998, the goals of AGWS are to offer superior claim processing, exceptional customer service, and unrivaled profitability options. Products are insured by “A” or “A-” (Excellent) rated carriers. AGWS is part of the American Guardian Group of Companies and enjoys an A+ rating with the Better Business Bureau.