• AGWS recommends that you take your vehicle back to the Dealership from which you purchased it.
• You can take your vehicle to the repair facility of your choice as long as they are both a licensed business and are able to confirm their appropriate business insurance.
• Otherwise, AGWS has National Fleet Accounts with Firestone, Pep Boys, AAMCO, Interstate Transmissions, MultiState, and Mr. Transmission.

• Please call our Customer Service Department at 800.579.2233 during business hours.
• We are open from 8am to 6pm CST.

AGWS does not sell directly to consumers. We recommend that you return to your selling Dealer for further information.

We can refer you to a local Dealer in your area. You may also e-mail our customer service department at customerservice@agws.com anytime with your questions or call at 800. 579.2233.

AGWS does not sell directly to consumers and cannot renew your contract. We recommend that you consult your selling Dealer.

You can submit a request to add an option to your contract by emailing our Data Processing Department at dataprocessing@agws.com.

Please include the following information:

• Agreement number.
• The details of the option request.
• Phone number where you can be reached.
• Please Note: additional coverage will not become activated until 30 days after remittance is received by AGWS.

The Data Processing Department will review your request and contact you with any additional questions or requirements.

Submit a request to our Customer Service Department at customerservice@agws.com with the following information:

• Agreement number.
• Current email address on the contract.
• New email address.

• To cancel your contract, please contact the Dealership where you purchased your agreement.
• The Dealership is responsible for processing your cancellation and issuing any refund, if eligible for one.
• Any payments on eligible refunds will be paid to either the Dealer or the Lienholder.
• If the Dealership is no longer in business, please contact our Customer Service Department at 800.579.2233 M – F from 8 a.m. – 6 p.m. CST.

For a credit card payment, we require the following information to process your claim:

• A final repair order
• A complete VIN
• Mileage
• Contract holder signature either on the write up, night drop, hard copy, or the final invoice
• Any sublet bills including towing and rental
• An email address or FAX number where our credit card can be sent to you

Please Email your documents to PAYMENTS@agws.com.

If we receive acceptable documentation by 3 PM Central Time, we will try to process and issue payment the same day via our credit card payment method.

If not, your payment will be processed the morning of the next business day.

The credit card forwarded to you is a onetime use stored value credit card which cannot be over charged and does not allow additional transactions.

If you have any questions regarding the authorized claim amount or the use of our credit card, please send an email to PAYMENTS@agws.com.

Submit a request to change the mileage on the contract by emailing our Data Processing Department at dataprocessing@agws.com.Please include the following information:

• Agreement number.
• A copy of the original purchaser’s order showing the correct mileage.

The Data Processing Department will review your request and contact you with any additional questions or requirements.

• Submit a request by emailing our Data Processing Department at dataprocessing@agws.com.
• Please include the following information in your email:
• The Data Processing Department will review your request and contact you with any additional questions, and if applicable, provide updated cost and arrange for payment.

• All repairs require repair authorization from AGWS in advance.
• Only authorized claims are guaranteed payment as pre-approved.
• Unapproved and unauthorized claims will be declined as stated in your contract.
• To start your claim for a Vehicle Service Contract, please locate a licensed repair facility of your choice.
• Give the repair facility your service agreement so that they can contact the Claims Department at American Guardian Warranty Services, Inc. at 800.579.2233.
• Authorize the repair facility to diagnose the problem with the vehicle. The repair facility must obtain repair authorization from American Guardian Warranty Services, Inc. prior to initiating any repairs.

For Vehicle Service Contracts, please contact your repair facility.

• If your claim was for GAP or Appearance Protection and was filed through the AGWSclaims online application please visit https://claims.agws.com to check the status.
• Otherwise, you can contact the American Guardian Warranty Services, Inc Customer Service Department at 800.579.2233 to obtain the curent status of your claim.

Your coverage level is indicated on the front page of your contract.

• There will be a box checked indicating which coverage level you have purchased. (If no box is checked, please look at the bottom of the first page for any default coverage.)
• On a subsequent page in the Terms and Conditions, components are covered by either;
• Being specifically named – or – not excluded from coverage (Platinum).
• Please be aware that repairs are not covered until evaluated by our Adjusters and authorized in advance by AGWS.
• Please note that reimbursement is not guaranteed.

• Protect your vehicle from further damage.
• If necessary, have your vehicle towed to the nearest repair facility, do not drive the vehicle.
• Locate a licensed repair facility of your choice.
• Give the repair facility your service agreement so that they can contact the Claims Department at American Guardian Warranty Services, Inc. (Toll-free number: 800.579.2233
• Authorize the repair facility to diagnose the problem with the vehicle.
• Once the repair facility has diagnosed the issue they must obtain repair authorization from American Guardian Warranty Services, Inc. prior to completing repairs.

• Please visit the AGWSclaims online application by clicking https://claims.agws.com to begin the claims process.
• Reference the information contained in this “How to Access Your Portal” document and the “User Guide” for instructions on how to submit a claim via the AGWSclaims online application.

• AGWS recommends contacting your selling dealer if possible.
• Otherwise, locate a licensed repair facility of your choice that has the capability to replace your key. (Please note that not all dealers or repair facilities have the ability to replace your key.
• Or, complete a claim form here.

• All repairs require repair authorization from AGWS in advance.
• Only authorized claims are guaranteed payment as pre-approved.
• Unapproved and unauthorized claims will be declined as stated in your contract.
• Protect your vehicle from further damage.
• If necessary, have your vehicle towed to the nearest tire repair facility, do not drive the vehicle.
• Locate a licensed tire repair facility of your choice.
• If the vehicle is a RV, you may be able to contact a local mobile repair facility for tire repair or replacement.
• Provide the tire repair facility with your service agreement so that they can contact the Claims Department at American Guardian Warranty Services, Inc. at 800.579.2233.
• The repair facility must obtain repair authorization from American Guardian Warranty Services, Inc. prior to installing any tires or rims.
• AGWS has National Fleet Accounts with Discount Tire, Firestone, and Pep Boys.

• All repairs require repair authorization from AGWS in advance.
• Only authorized claims are guaranteed payment as pre-approved.
• Unapproved and unauthorized claims will be declined as stated at the bottom of your contract.
• Please notify the repair facility that you have a service contract administered by American Guardian Warranty Services.
• Give the repair facility your service agreement so that they can contact the Claims Department at American Guardian Warranty Services, Inc. at 800.579.2233.
• Authorize the repair facility to diagnose the problem with the vehicle.
• The repair facility must obtain repair authorization (authorization number) from American Guardian Warranty Services, Inc. prior to initiating any repairs.

• Please visit the AGWSclaims online application by clicking https://claims.agws.com to begin the claims process.
• Reference the information contained in the “How to Access Your Portal” document and the “User Guide” for instructions on how to submit a claim via the AGWSclaims online application.

• As you are aware, Authorization is required in advance by American Guardian Warranty Services, Inc. for all repairs.
• Unauthorized repairs are not guaranteed for reimbursement.
• Please review the wording at the bottom of your Mechanical Repair Agreement.
• Please call our Customer Service Department to speak to a Customer Service Associate for consideration.
• We will review your request to make sure that we have a repair that may have been covered under your contract prior to any submission.
• If the repair would have been applicable for coverage, the CSR will make sure that you have all the necessary paperwork for evaluation.
• AGWS is only willing to evaluate one (1) unauthorized claim for consideration.
• Future unauthorized claims will be denied.

For American Guardian Warranty Services, Inc. contract transfers, the following must be submitted:

• This completed and signed Transfer Request form.
• A check payable to American Guardian Warranty Services for the transfer fee amount stated in your contract.
  If you do not know the transfer fee amount required per your contract, contact AGWS at (800) 579-2233.
• Copies of all original maintenance records and receipts for the transferred vehicle during the time the vehicle was owned by the original contract holder.
• All documents must be sent to: American Guardian Warranty Services, Inc., PO Box 768, Warrenville, IL 60555.
  Call 800.572.2233 with any questions.

For EcoPro Products transfers, the following must be submitted:

• This completed and signed Transfer Request form.
• Email the completed and signed Transfer Request Form to transfers@ecoproproducts.com or mail to:
  EcoPro Products, P.O. Box 768, Warrenville, IL 60555.

The Following Conditions Apply:

• The contract that is being transferred must be paid in full.
• The transfer can only occur between two private parties. It may not be assigned separately from the vehicle, nor can it be transferred to a car dealership, retail seller, commercial seller, or anyone other than the individual person that purchased the vehicle.
• The Transfer Request form and all required documents must be submitted within 30 days of the date of sale to the new vehicle owner. Incomplete requests will not be processed.

WE RESERVE THE RIGHT TO REJECT A TRANSFER IF THE ABOVE CONDITIONS ARE NOT MET.

• More than 90% of claims are paid to the repair facility directly by Corporate Credit Card, though payment by check is available upon request.
• Prior to repairs being completed, please verify the repair facility will accept payment from American Guardian Warranty Services, Inc.
• If the repair facility requires you to pay them for repairs and submit your own claim, the check payment process can take up to 30 days from receipt of acceptable claim documents.

Business hours are Monday – Friday 8 a.m. – 6 p.m. CST.

You are able to choose the repair facility of your choice.

• The repair facility must be both a licensed business and are able to confirm their appropriate business insurance.
• We pay the repair facility directly for authorized repairs by our corporate credit card.
• All repairs must be approved in advance by AGWS for any repairs to be covered under your contract.
• Provide the repair facility with your service agreement so that they can contact the Claims Department at American Guardian Warranty Services, Inc.
• Authorize the repair facility to diagnose the problem with the vehicle.
• The repair facility must obtain repair authorization from American Guardian Warranty Services, Inc. prior to completing repairs.
• Any repairs not authorized by AGWS, (claims without prior authorization) are not guaranteed reimbursement.

• Rental car coverage may be available with your contract.
• Please review the Terms and Conditions for specific details on your specific contract.
• Please have your repair facility indicate your request for rental consideration when the claim is initiated.

Our Corporate office is located in Illinois. Our mailing address is:

American Guardian Warranty Services, Inc.
PO Box 768
Warrenville, IL 60555

Our phone number is 800.579.2233 and we can be reached Monday – Friday from 8 a.m. – 6 p.m. CST.

• To obtain the status of your transfer request contact our Customer Service Department at 800.579.2233 Monday – Friday from 8 a.m. – 6 p.m. CST.

• All repairs require repair authorization from AGWS in advance.
• Only authorized claims are guaranteed payment as pre-approved.
• Unapproved and unauthorized claims will be declined as stated at the bottom of your contract.
• Please notify the repair facility that you have a service contract administered by American Guardian Warranty Services.
• Give the repair facility your service agreement so that they can contact the Claims Department at American Guardian Warranty Services, Inc. at 800.579.2233.
• Authorize the repair facility to diagnose the problem with the vehicle.
• The repair facility must obtain repair authorization (authorization number) from American Guardian Warranty Services, Inc. prior to initiating any repairs.

• Requests for payment must be received by AGWS no later than 3 p.m. CST to be considered for payment by 6 p.m CST.
• If payment has been approved by AGWS, it may be sent to the repair facility by 6 p.m CST. Otherwise, approved payments will be processed the next business day.
• Payment time is not guaranteed.

Your contract expires in time or expiration mileage, whichever comes first.

• If you purchased your contract from a Dealership with a repair facility, AGWS recommends you take your vehicle to that Dealership.
• If that is not possible, you may take your vehicle to a repair facility of your choice as long as it is both a licensed business and is able to confirm appropriate business insurance.
• AGWS has National Fleet Accounts with Firestone, Pep Boys, AAMCO, Interstate Transmissions, MultiState, and Mr. Transmission and you may take your vehicle to any of these repair facilities.
• Our Customer Service Department is available Monday – Friday from 8 a.m. – 6 p.m. CST at 800.579.2233 and can assist you in locating a repair facility.

If you purchased the service agreement from a Dealership with repair facilities, we recommend returning to them if possible, otherwise you may select a repair facility of your choice. Our Customer Service Agents are available to assist you in locating a repair facility.

• Your contract may include Roadside Assistance benefits.
• Please consult your service agreement for the Roadside / Motor Club Provider’s Toll-Free Number.
• This can be found in the Terms and Conditions pages of your agreement.
• You may also be asked for the Coverage Code once you have made contact with the provider.

• Contact your Roadside Assistance provider listed on the front page and within your vehicle Service agreement.
• Have your vehicle taken to your selling Dealer for repairs.
• If that is not possible, contact the closest licensed repair facility to have your vehicle taken to and have them call 800.579.2233 for authorization before starting any repairs.
• Always consult your Vehicle Service Contract to confirm what specific coverage you have.

There are several possible reasons that a claim or item on a repair may not be covered:

• If the vehicle was outside of the expiration by time or miles.
• Component or item is either excluded from coverage or is not named in your contracts Terms and Conditions.
• Please refer to your contract for specific coverage information.
• Should you need additional information about our claim decision, please call our Customer Service Department at 800.579.2233 during business hours.
• We are open 8 am to 6pm (CST)